Terms of service

All our policies regarding our online store.

Business Entity

Business Entity: Accent Brew Co Pty Ltd – ABN: 12668040435

Payment

We currently take payment via Credit Card or PayPal. We use a third-party payment gateway “eWay” to securely process credit card payments. We do not store any credit card information.

Shipping

We only ship within Australia.

Shipping is provided by Australia Post. Cost is automatically calculated at checkout based on the dimensions and weight of the products and the delivery address. While all care is taken to ensure the shipping quoted is accurate, we may occasionally make a mistake and need to revise the shipping cost. If this happens, we’ll let you know and give you the option of paying an additional fee or refunding and canceling your order.

If you elect to have your parcel “safe dropped” (also called ATL – Authority to leave the parcel unattended), we will not offer a replacement for missing or damaged items under any circumstances.

If you have an inquiry regarding an online order, please email accentbrewco@gmail.com

Dispatch Time

We pack and dispatch orders during our normal business hours from Monday through to Sunday. If you place an order online we endeavour to pack it and dispatch it with Australia Post as quickly as possible. Delivery times estimated during the checkout refer to courier transit time and doesn’t account for picking and packing your order, so please allow us time to pack the order and have it dispatched. If you require an order, urgently feel free to call on 0418 417 454 to arrange dispatch quickly.

Refunds, Returns & Exchanges

Refunds, returns, and exchanges are not accepted, except in the case of faulty products. We abide by Australian Consumer Law, beyond which refunds, returns, and exchanges are at the discretion of Accent Brew Co.

Cancellations

We reserve the right to cancel and refund any order.

Pricing & Content

We make every effort to ensure the content on this website is accurate, however, we are just human, and mistakes can happen. Any information on this site (including pricing) may be corrected at any time. If you place an order for an item and it turns out to be incorrectly marked, we may cancel/refund your order.

Privacy

We collect your information when you make a purchase or sign up for our mailing list. We don’t share this information with any third party except for the purposes implied (shipping providers, mailing services), we use this information only for contacting you regarding your purchase, fulfilling the order, and if you give us permission to send occasional promotional emails.